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The Green Insurer customer reviews

Voice of the customer programme

Each time a customer makes a transaction with us, we contact them to ask for feedback. There are some rules that stop us sending these requests too frequently, but otherwise we try to get as much feedback as possible. Here’s what our customer have said:

Score Jan – Jun 2024

Score Jul – Dec 2024

Target

Net Promoter Score
Based on whether customers would recommend us or not.
The score can range from -100 to +100

+68

+74

+70

Customer Satisfaction Score
(% satisfied or very satisfied)

82%

86%

90%

Ease of dealing with us
(% easy or very easy)

93%

92%

95%

How easy was it for you to use our website
Standardised score as a % (% easy or very easy)

90%

89%

90%