The Green Insurer customer reviews

Trustpilot reviews

We aim to provide the best possible service to our customers. To show you how we're doing, we've published our customer reviews from Trustpilot. Here's what people think of us.

Voice of the customer programme

Each time a customer makes a transaction with us, we contact them to ask for feedback. There are some rules that stop us sending these requests too frequently, but otherwise we try to get as much feedback as possible. Here’s what our customer have said:

	Score Jan – Jun 2024	Score Jul – Dec 2024	Target
Net Promoter Score Based on whether customers would recommend us or not. The score can range from -100 to +100	+68	+74	+70
Customer Satisfaction Score (% satisfied or very satisfied)	82%	86%	90%
Ease of dealing with us (% easy or very easy)	93%	92%	90%
How easy was it for you to use our website Standardised score as a % (% easy or very easy)	90%	89%	90%